Booking, Cancellation & Refund Policy
We know life happens—to people and pets! Our goal is to make booking with Waggin’ Lens as simple and stress-free as possible. The policies below help us protect the time reserved for each client while still allowing flexibility when plans need to change.
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Booking & Payment
Your session is considered reserved once the booking process is complete and any required payment has been received. Session pricing, included images, and available add-ons are based on the package selected at the time of booking.
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Cancellations & Rescheduling
Need to change your plans? Please contact Waggin’ Lens as soon as possible. Sessions may be rescheduled with at least 24 hours’ notice without a rescheduling fee.
Cancellations made at least 24 hours before your scheduled session are eligible for a refund of the session fee. Cancellations made with less than 24 hours’ notice may be non-refundable or eligible for rescheduling at the discretion of Waggin’ Lens.
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Late Arrivals
Because sessions are scheduled for a specific amount of time, arriving late may shorten your session. We’ll always do our best with the time remaining, but session time cannot be extended when other appointments or commitments follow.
For Quick Wag sessions in particular, arriving significantly late may leave too little time to complete the session and may be treated as a missed appointment.
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No-Shows
Clients who do not arrive for their scheduled session and have not contacted Waggin’ Lens may forfeit their session fee. A new booking and payment may be required to schedule another session.
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Weather & Outdoor Conditions
A little wind or a few clouds can make for beautiful photographs, but your pet’s comfort and safety come first. Sessions may be rescheduled due to rain, severe weather, extreme temperatures, unsafe ground conditions, or other circumstances that could affect the safety or quality of the session.
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If Waggin’ Lens determines that a session should be postponed because of weather or unsafe conditions, your payment will transfer to the rescheduled date at no additional charge.
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Illness & Pet Emergencies
If you or your pet becomes ill or experiences an unexpected emergency, please contact us as soon as possible. We understand that animals don’t exactly check the calendar before getting sick, and we’ll do our best to find an appropriate solution.
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Photographer Cancellations
In the unlikely event that Waggin’ Lens needs to cancel or reschedule your session due to illness, emergency, equipment issues, or another unforeseen circumstance, you will have the option to reschedule at no additional charge or receive a refund of amounts paid for services that have not been provided.
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Image Selection & Delivery
After your session, you’ll receive a proof gallery within 72 hour based on the package you selected. From there, you’ll choose the number of professionally edited digital images included with your session. Additional edited images may be purchased separately.
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Your final selections will receive the full Waggin’ Lens editing treatment and will be delivered digitally within 10 business day of receiving your selections.
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Refunds After Photography Has Taken Place
Because photography is a custom service, session fees are generally non-refundable once the photography session has been completed. Digital images and other digital products are non-refundable once delivered, except where required by applicable law.
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Questions?
We want you to feel comfortable and prepared before your session. If something comes up or you have questions about these policies, please contact Waggin’ Lens at wagginlens@gmail.com.